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Terms of Service

These terms of use (the “Terms”) are a legal contract between you and Jiu Jitsu Nation,
LLC. / One Nation Jiu Jitsu (“company”, “we” or “us”) and are applicable to the
services available on or through our website including any applications installed on
devices from us or any third-party provider or partner.
By accessing this site, enrolling, purchasing or registering into any of our services, for
yourself, and or any other family members, or on the behalf of any other person(s) as a
legal guardian, you accept, without limitation or qualification, these terms of use, which
form a legally binding agreement. In addition, you are confirming that you have read &
reviewed the entire One Nation Jiu Jitsu Terms & Conditions, and you accept the Terms
& Conditions provided upon membership registration and the Terms & Conditions
presented here, which may include, but not limited to: payments,
agreements, memberships, renewals, account management, communications, health,
health disclaimers, safety, violations, media policies, policies, services, disclaimers,
liability releases, prices & rates, and refund policies. Please note these terms contain
disclaimers and limitations of liability, as well as a binding arbitration clause and class
action waiver for U.S. residents. If you do not agree with these terms of use, please do
not use the site.*
This Site is intended to be used solely by individuals over the age of 18.
Liability Release
In consideration of my being permitted to participate in the Classes, I, the student,
for myself, my heirs, executors, administrators, successors, assigns and anyone
else who may claim on my behalf hereby waive any and all claims, liability and
damages I may now or in the future have against One Nation Jiu-Jitsu, its
directors, officers, instructors and staff and all persons acting under its authority
and their respective heirs, executors, administrators, successors, and assigns,
arising by any means whatsoever, including, but not limited to death, injury,
damages to or loss to my person or property of any kind whatsoever, no matter
how caused arising from or in connection with my participation in the Classes,
however caused.
I, the student, further hereby release, remiss and forever discharge One Nation JiuJitsu, its directors, officers, instructors and staff and all persons acting under its
authority and their respective heirs, executors, administrators, successors, and
assigns from and against all demands, claims, actions, damages, costs and
expenses arising from or with respect to death, injury, damages to or loss to my
person or property of any kind whatsoever, no matter how caused, arising from or
in connection with my participation in the Classes whether or not caused by, in
whole or in part, the negligence or gross negligence of One Nation Jiu-Jitsu.
I, the student, will hold harmless and indemnify One Nation Jiu-Jitsu, its directors,
officers, instructors and staff and all persons acting under its authority and their
respective heirs, executors, administrators, successors, and assigns from any and
all liability for any damage or injury to the property or persons of any third party
resulting from my involvement in or presence during any of the Classes.
The liability release terms noted in this document supplement the hard-copy
liability release form that all students must sign in-person upon starting any
activities in our gym. I, the student have signed the latest updated liability form
before participating in any activity or training in our gym.
Health Acknowledgement
The required physical exertion may be strenuous and cause physical injury, and I,
the student, am fully aware of the risks and hazards involved. I hereby represent
that I am physically fit to receive and participate in the prescribed course of
instruction. I acknowledge that I have been advised to consult with a physician
prior to and regarding my participation in the Classes and that my physician has
confirmed to me that I have no medical condition which would affect my full
participation in the Classes.
*If you are experiencing a medical emergency, contact 911 immediately. Please
consult your doctor, qualified physician or medical health professional for any
health & medical concerns. One Nation Jiu-Jitsu, any of its owners, employees,
staff, instructors or members, cannot be held liable and or cannot provide any
medical advice, diagnosis, prognosis, treatment, or recommendations for any
medical condition related or unrelated to any of our activities, products and or
services.
Auto-Payment Billing
All of our memberships require enrollment in our auto-payment billing system
with a ACH Bank Account Draft.
• Our auto-payment system will automatically withdrawal your monthly
payment from your designated payment account that you set up under your
billing settings on your payment due date.
• All memberships require a ACH Bank Account to be associated
with your membership account.
• It is your responsibility to manage and keep your payment account up
to date. Be sure to update your account if your card has expired, been
compromised and/or replaced by your financial institution, if you had
changes with your financial institution, or if you want to change the payment
card.
Membership Terms and Renewal
—Month-to- month agreements
I, the student, understand that my membership will continue and renew from
month to month (30 day period) at the prevailing membership rate, which is subject
to change, until I contact One Nation Jiu-Jitsu in writing to cancel within 30 days of
my next payment date. I am responsible for all charges billed or incurred prior to
cancellation.
This Agreement shall automatically continue and renew from month to month when
your membership renews, be it automatic or manual.
—Year Contracts
This contract is in force for 12 months from the contract start date, with automatic
renewal for subsequent 12 month periods, unless cancelled by with written
notification of 30 days in advance of the next billing date.
Early Cancellation: Cancellation of contract prior to the conclusion of the 12-month
contract period shall result in an early cancellation fee equal to 25% of the
remaining 12-month tuition total. Cancellation requires a 30 day notice. Failure to
provide a 30 day notice will result in continued charges. One Nation Jiu Jitsu/ Jiu
Jitsu Nation, LLC. Shall be entitled to cancel contract at anytime with or without
good cause and without penalty.
Account Info
It is your responsibility to keep your account up to date. You may receive
automated or manually created email communications informing you about
account issues or payment problems such as expired cards or declined payments.
Please up date your account as need to minimize disruptions to your training and
avoid late fees.
• Valid payment account required
• Email address required to send/receive communications
• Contact info (phone, address)
• Other personal information
Email Address & Communications
Valid email address and phone number is required for all membership
registrations and communications.
All gym communications to active members will be sent via email, text or call and it
is the responsibility of the member to check all and any email communications *&
correspondence to your email account.
If your email address has changed, please send a request for us to update your
account email.
• Valid email address and Cell phone number is required for all
memberships
• Our primary channel for communications to our members is via email
• Ensure you check your email often
• Add our email address to your contacts to avoid Junk/SPAM filtering
by some email systems
• Ensure your email address associated with your account is up to date
• If you are not receiving emails, please check your SPAM/Junk mail
folders and add our email address to your contacts
We are not responsible if you miss an email or text communication regarding our
school, schedule, classes, payment info, or any other subject that is related to our
school or for any service or late fees that may apply.
Member App
• You can access your membership account from our member login
from our website or by downloading and installing the free ZenPlanner
member app to your Android or Apple smart phone/tablet.
• This allows you and us to track attendance so we can provide the
best class experience for our students and instructors.
• This also allows students to log into their account before attending
class to check the status of their membership and account to verify your
account is up to date or if there are any urgent notices to be addressed.
Late Fees, Failed Payments, & Delinquent Memberships
Late Fees & Late Payments: You may incur a late payment fee of $25.00 after 3
days from your payment date. There will be an additional $25/mo late fee for every
month your payment is late. If you need to make arrangements for a delayed
payment, you must communicate this to the school administrator via email or inperson and make arrangements agreed upon by the school administrator and the
school. A late payment fee of $25.00 may still be applied.
Late Payment Notifications If your account payments are delinquent due to failed
payments for any reasons that prevent payment, you will receive an automated
email communication with information about your failed payment. If you do not
update your payment account (credit/debit card) on file with a valid account, then
your account will fall into delinquent status and may incur a $25.00 late fee after 3
days of your payment due date.
Final Notice and Membership Termination If you do not reply or communicate to
any failed payment communication emails or in-person, then we will send a final
email communication within 7 days with a final warning informing you that we will
terminate your membership from our system entirely within a 24 hour period of this
final communication notice.
Your membership is only valid for 30 days after your last valid payment. Prices are
subject to change if your membership is terminated and you need to register a new
membership at the current membership rates.
Fees: You may be charged a late fee of $25.00 and for any days you participated in
training during any period your payment did not successfully process if you do not
reply or update your account with a valid payment method prior to any
membership drop from our system.
Probationary Status & Late Fees
We reserve the right to apply a probationary status on a membership if it falls into
“delinquent status” (experiences any failed or late payments).
Any students who have memberships that fall into “delinquent status” which
violates our standard late fee terms and conditions policy (late fees applied after 3
days), will fall into a probationary status where we reserve the right to apply a
probationary late fee policy after only 24 hours (instead of the 3 days) of any
failed or late payment on the account.
We reserve the right to, and may send any outstanding debts to a collection
agency if there is not agreed upon resolution in a timely fashion.
Temporary Membership Hold (Pause)
If you need to temporarily hold/pause your membership due to injury, illness, travel,
school, work, etc.
How to:
1. Send us a formal email request at least 7 days before the start date of
your hold and/or next payment
2. Provide your start and end dates of the hold period
3. Reason for the hold.
Hold terms:
• Hold requests must be made at least 7 days before the start date of
your hold and/or the next payment date if the payment date occurs after
your hold start date.
• Hold requests made less than 7 days before your next payment date
are not guaranteed to be applied to your account before your payment
processes. Any payment made during this period or under these
circumstances is not refundable, but will be applied to your account as a
credit and/or prorated credit based on your temporary hold period applied to
your full membership period.
• A hold will place a temporary hold/freeze on your membership.
• When your membership is on hold, you cannot train, you cannot
reserve, or attend any classes.
• A temporary membership hold is a short period where you do not
have an active membership and you will not be charged at during this time.
A temporary hold period may impact your payment date upon return due to
prorated payments from you previous/current membership.
• Temporary holds should not be used to push out your payment dates
to manipulate your payment obligations.
• Temporary holds requests must require specific start and end
dates and you must receive a confirmation response from the school
administrator and/or automated hold confirmation email from our
system software (ZenPlanner)for your hold request to be valid and applied.
• If you do not provide start and end dates in your requests, we cannot
apply or confirm the temporary hold.
If you request to cancel during your hold period, the cancellation still requires a 30
day notice and you will still be charged for the next payment if it is less than 30
days.
Hold Request Confirmation
• You must receive a confirmation response from the school
administrator and/or automated hold confirmation email from our
system software (ZenPlanner) in order for your hold request to be valid and
applied to your account.
• If you do not provide specific start and end dates, we will send an
email reply back to request the specific dates. We cannot apply a hold until
we have the specific dates. You must reply to any email correspondence to
ensure your hold request is approved and applied.
• Any delays in email correspondence may result in a delayed hold and
you may be charged if your membership payment processes before your
hold request is confirmed.
• If you do not receive a confirmation or email reply requesting more
information, please email us again or speak to the school admin directly.
Hold Change Request
If you need to return sooner or later than your original hold date period, please
email us a request with the new start and end dates.
Hold Period Limits
Temporary holds can only be applied to a full month* (30 day period). You will need
to request a hold on your membership prior to attending any classes for that
calendar month.
A student/member cannot have more than one 2 consecutive month period hold
within a 5 month window. If you need to request a hold for more than two 2
consecutive month periods within a 5 month window, then you will need to cancel
your membership and register for a new membership at the current retail rates
when you return and want to train again.
• If you attend one or more classes and then have to hold your
membership, unfortunately, we CANNOT issue any refunds or credits
once you start attending for that month period. You can place the hold on
your membership for the following month.
• Membership hold requests that extend beyond 2 consecutive months
will be treated as a membership cancellation and it will be removed from
your account entirely. If you need to stop training for more than 2
consecutive months and results in a membership cancelation, any remaining
balance of you currently paid membership will be forfeited and does not
qualify for any refund or credit.
• Our 30 day membership cancellation policy may still apply under
these conditions. If your membership is canceled, you will be required to
add a new membership to your account when you return at the current rates
and if there are any outstanding charges, fees or late fees from any previous
membership, those must be paid-in-full before purchasing a new
membership and returning.
• Previous price rates, sales, promotional offers may not be valid for
returning students or may not be valid after canceling your previous
membership.
Membership Cancellation
If you need to cancel your membership entirely, please email us with a formal
request to cancel your membership at least 30 days prior to the date of desired
cancellation and stop payment.
You will need to submit a formal request for cancelation of your membership
30 days prior to your membership payment date and before attending any
classes for your membership monthly period.
If you request to Cancel during a Temporary Hold period, the cancellation still
requires a 30 day notice and you will still be charged for the next payment if it is
less than 30 days to the requested cancellation date.
Cancelation Request Confirmation
• You must receive an email response of acknowledgement and
confirmation from the school administrator in order for your cancelation
request to be processed. If you do not receive a confirmation within 48-72
hours after your email request has been submitted, please contact the
school administrator directly.
• Once we receive your request, your account should be updated within
48-72 hours and you should receive a cancelation request confirmation
email.
Failure to attend the Classes does not relieve you, the student, of the obligation to
pay the full tuition for the membership period in which you are currently enrolled. A
formal cancelation request and confirmation is required or your membership will
continue to be active, auto-renew and charge to your payment account.
Note: You are responsible for communicating to us via email or speaking directly
with the school administrator to cancel your membership 30 days prior to
cancellation date. If you do not provide a formal request via email then your
account will automatically renew and will continue to be charged. See Refund &
Account Credit Policy below.
Non-Transferable Memberships
Memberships are non-transferable and cannot be shared among multiple students
or family members.
Each student is required to have their own individual membership and paid-in-full.
Media Policy
Media Policy and Agreement: One Nation Jiu-Jitsu or any party designated by One
Nation Jiu-Jitsu may photograph or film me while I, the student, attend the
premises of One Nation Jiu-Jitsu and use of any and all such photos, video
footage and/or video streaming for promotion, sales, publicity and advertising
purposes for all media, including, but not limited to, the internet, printed marketing
materials and more. Compensation to individuals is not required, or may not be
offered or applicable, and is not guaranteed in any form including, but not limited
to monetary payments, licensing, discounts, promotional offers or any other form
of compensation. One Nation Jiu-Jitsu owns all licensing, copyrights and
permissions of any media content created and or acquired on our premises and or
with our students and instructors.
You can always request that we do not publish photos or videos of you. We will
respect your privacy when possible.
• We ask that everyone student or visitor please refrain from taking
photos or videos.
Privacy Policy
One Nation Jiu-Jitsu is committed to protecting the privacy of personal of our
customers.
• We make every effort to ensure that the information you share with us
is recorded accurately, retained securely and used only according to your
wishes and the uses we have communicated on our site and other
documentation.
• We do not distribute or sell your personal information to any thirdparty entity or organization. We only use your personal information for our
direct communications and within the systems, products and or services we
use which may be owned by a third-party. These third-party entities are not
allowed to access our student personal information for their own business or
marketing needs (i.e. ZenPlanner, Square, etc.).
• We collect personal details necessary to communicate with you, and
manage our ongoing business relationship with you. If you have any
questions about how your personal information is handled or distributed,
please contact our admin or school owner.
• We use third-party products and services such as software that
collects and house customer data. These entities have their own privacy and
security policies. We are not responsible if a third-party product or service
violates or falls victim to any type of data breach. If this occurs, you will be
notified and contacted by the third-party product or service for potential
resolution. One Nation Jiu-Jitsu will do everything within out power to
prevent this and provide support in the case an incident occurs, but One
Nation Jiu-Jitsu is not responsible or accountable for any data breach, loss
or compensation.
Code of Conduct/ Etiquette
We expect and require all students to review and abide to our school etiquette and
Code of Conduct policies. These policies are in place to ensure students and
instructors respect one another and for a safe, healthy and enjoyable jiu-jitsu
training experience.
Any violation of our code of conduct may lead to appropriate forms of discipline,
termination of your membership and/or being banned from our school.
What do I wear?
• Board Shorts
– NO POCKETS
– NO ZIPPERS
• Rashguard
– NO Baggie T-shirts
• Wear at least 1 item of Nation gear while training
• Bring Flip Flops or Slides
– For quick access off the mats
• Remove all JEWELRY
– All rings, necklaces, earrings, and watches need to be removed for safety of
both yourself and your training partners
– Hygiene?
• NO SHOES on the mats ever!
• NO BAREFEET off the mats
• Keep your nails trimmed!
• WASH your gear after every class!
• SHOWER after every class.
• If SICK, STAY HOME!
• NO GUM on the mats!
Etiquette?
• Always be respectful to your teammates and coaches
• If late to class, wait outside the mat until the instructor gives you permission to
join.
• No electronic devices allowed in the training area.
• ONLY STUDENTS allowed on the mats during class
• No spectator sideline coaching during class
Theft
Theft is not tolerated at our gym!
• We have a zero tolerance policy on theft. This applies to anything, any
property (instructors, fellow students, the school, etc.) inside or outside of
our school and premises.
• Violators will be prosecuted to the fullest extent of the law and will be
banned from our school for life.
Lost or Stolen Personal Property
We, One Nation Jiu-Jitsu, or any of its staff or instructors, are NOT responsible or
liable for any lost, stolen property of any student or visitor to the gym.
• It is YOUR responsibility to keep your property in a safe and secure
storage area during class
• We suggest placing your name or unique identifiers on your
equipment, water bottles, etc. to help identify property
• Please do everything in your power to prevent leaving items/property
behind, as it may not only be expensive for you, it causes clutter issues in
the gym and also potential health & hygiene problems
• Items/property left behind by an individual does NOT warrant or
validate others to take or claim items/property that is found
• Items/property found need to be placed in the Lost & Found
designated area and should be communicated to the instructor and/or
admin, or other staff
• Any person(s) who is caught stealing other people’s property will
be prosecuted to the fullest extent of the law and banned from our
business forever
Lost & Found
We have a Lost & Found designated area and process for purging unclaimed
items.
• If any items are left at the gym, One Nation Jiu-Jitsu, its instructors
and/or employees are NOT responsible or liable for the item(s)
• Lost items will be placed in the Lost & Found designated area in the
front reception area for claim up to 15 days (mid month and end of month)
• Items that may pose health or hygiene issues may be discarded
immediately (i.e. items that may have sweat, odor, or high risk for bacteria
growth or other aspects that may impact health)
• We will normally purge any lost & found items every 15 days to
prevent accumulating clutter, items and property unnecessarily in the gym
• Items left unclaimed after 15 days may be donated, discarded/thrown
away, or offered to be claimed by anyone at the gym
• If you become aware that you may have left something behind,
please contact/email us immediately with a detailed description of the
item(s) and provide a date/time when you ,ay claim the item if it is found –
we can make an attempt to look for the item(s) and if found, we can hold the
item and prevent it from being purged, but this is NOT a guarantee
especially if the item(s) cannot be found
• It is YOUR responsibility to contact us if you feel like you may have
left something behind. If you would like to request it to be held for pick-up
(This does not guarantee that we will find your property/item(s) for a hold
request, but we will make an attempt to look for your property/items and if
we do find them, then we can hold them and prevent them from being
discarded).
• It is YOUR responsibility to contact us about YOUR property, if you
feel that you may have left something behind.
• We will not contact students or send out communications for specific
lost or stolen items
Damage to Personal Property
• We, One Nation Jiu-Jitsu, or any of its staff or instructors, are not
responsible or liable for any damage to personal property in the gym, around
the gym or outside the gym (parking lot).
• Any person(s) who is caught damaging any property will be
prosecuted to the fullest extent of the law and banned from our business.
Our Services
One Nation Jiu-Jitsu agrees and promises to provide you, the Student, with
competent instruction, supervised by qualified personnel trained in the procedures
and traditions of our activities. We will provide our services to our students with
with the highest quality standards and integrity to ensure our students have the
best Jiu-Jitsu learning experience.
• We do not and cannot provide any medical advice, assistance or
services to our students or in our facility. We will provide assistance and
support in the case of an emergency and do everything within our power to
assist you and seek professional medical attention.
• We are not responsible or liable for any injuries that may occur on or
around our premises by any students, instructors or staff.
*If you are experiencing a medical emergency, contact 911 immediately. Please
consult your doctor, qualified physician or medical health professional for any
health & medical concerns. One Nation Jiu-Jitsu, any of its owners, employees,
staff, instructors or members, cannot be held liable and or cannot provide any
medical advice, diagnosis, prognosis, treatment, or recommendations for any
medical condition related or unrelated to any of our activities, products and or
services.
Price Changes
Membership prices are subject to change. We reserve the right to change or
increase membership price rates at anytime. However, we do not change prices
often and we will provide communications and a substantial time notice, if and
when a price adjustment may be implemented and if it will impact you. In most
cases, price changes do not impact current student rates if possible.
• We reserve the right to change the price of any product or service at
anytime. Price changes will only apply to new charges after the paid-in-full
current period if it is a renewable service such as a membership, and once it
has been communicated to the students it may impact via formal email.
• We will always communicate these changes to our students and
customers prior to implementing the changes.
Products, Services, and Promotional Disclaimer – Subject to
Change
Many things are subject to change. Classes, Schedules, Promotional offers, sales,
discounts, prices, rates, as it applies to any products, services we may offer, such
as retail merchandise, memberships, trials, drop ins, schedule, etc. are subject to
change.
• We reserve the right to make changes to any content, prices, rates,
promotional offers, sales, discounts for any products or services offered at
anytime.
• Some content on our site may be outdated, historical or associated
with a past publication and may no longer apply, or may no longer be
relevant, or may not apply for other reasons.
• We reserve the right to make changes as needed from original date of
publishing. We reserve the right to deny or reject any promotion, offers, sale,
prices, discounts if it has expired, no longer active or relevant, has changed,
or has been modified or updated.
Promotional Offers & Sales Disclaimer
Promotions, offers, deals, sales & specials which may include discounts or
modified pricing are subject to the terms of the promotion and are subject to
change without notice.
• Discounted rates apply to the defined time period, terms and
conditions of the promotion.
• Discounts will be applied to the current standard rate, retail rate or
price of the product or service.
• Discounts limited for one-time user per individual and/or family.
• Promotions or discounts may not be valid towards current or active
membership registrations or current or existing students.
• Some discounts or offers cannot be applied or combined to other
promotions, discounts, offers, or sale prices of any product or service.
• Canceling a membership or other family member membership may
void or nullify any discounts being applied to your membership or other
family member memberships. Once the membership is canceled, any
previously applied promotions, discounts or offers may be null and void.
• We reserve the right to make changes as needed from original date of
publishing. We reserve the right to deny or reject any promotion, offers, sale,
prices, discounts if it does not apply to the product or service or the
individual student or prospective member, does not meet promotion criteria
or conditions, if it has expired, is no longer active or relevant, has changed,
or has been modified or updated.
Account Credits
Under certain circumstances, you may qualify and or receive a credit for a
purchase or transaction for a product or service that we offer. A credit may be
issued instead of a refund, if the transaction does not qualify for our refund policy
or other terms and conditions.
Merchandise Return Policy
We want our customers and students to be happy with their purchase, so we will
try to work with you and your purchase towards a viable solution, but we do have
some limitations and conditions on merchandise.
• You can return or exchange unused, unsoiled and unwashed
merchandise sold in our gym or through our online shop within 5 days of
pick-up with a receipt or proof of purchase email
• Please contact the school administrator if you have an issue with your
merchandise, so we can work out a viable solution
• You cannot return items that are used, soiled, contaminated, or
washed. We ask that you try on clothing before working out.
• Some items may be susceptible to shrinkage or other modification
during laundering, and this should be noted on the product label and
description. Please take this into consideration upon purchase and plan for
the modification – we cannot accept returns if the item is used or washed.
Violation of Terms & Conditions
One Nation Jiu-Jitsu and its staff (instructors and admins) reserve the right to
request that any visitor, patron, student/member, to vacate the premises, and/or
ban, and/or terminate a student’s membership at anytime with reasonable
explanation if there is any evidence that the member has violated any terms and
conditions, code of conduct, school philosophies and guidelines, policies, rules
and regulations, safety issues, class-related obedience among fellow students
and/or One Nation Jiu Jitsu staff members, within our facility and extending
externally outside of our facility if there is any relevancy and potential impact to our
brand, name, school, safety, students, instructors or staff.
Membership termination due to any violations that may or not be noted above is
effective immediately and no refunds or credits will be issued upon
membership termination.
*Changes to Membership Agreement
We may, from time to time, change this One Nation Jiu-Jitsu Membership
Agreement. Such revisions shall be effective immediately; provided however, for
existing members, such revisions shall, unless otherwise stated, be effective 7
days after posting or when communicated directly to members via email or any
other in-class communications.

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